Privacy Policy

PRIVACY POLICY
Last Updated: 15/07/2026
Welcome to Munna Watches (referred to as "we," "us," or "our"). We operate the e-commerce platform www.munnawatches.com and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase products (including our custom-designed items), or use our services. By using our Site, you consent to the collection and use of your data as outlined in this policy.
1. Information We Collect
We collect digital personal data that you provide directly to us, as well as data gathered automatically through your use of our platform:
  • Identity & Contact Data: Your full name, email address, physical delivery/shipping address, billing address, and telephone number.
  • Account Data: Username, password, order history, and custom design preferences (such as your chosen configurations for customized products).
  • Transaction & Financial Data: Complete details about payments made to us and details of products you have purchased. Note: Payment card or banking details are processed securely via encrypted third-party payment gateways; we do not store your complete raw financial data on our servers.
  • Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting, location data, browser plug-in types, operating system, and platform.
  • Usage Data: Information about how you navigate and interact with our website, pages viewed, and links clicked. 
2. How We Use Your Information
We process your personal data for specific, lawful purposes related to providing you with our e-commerce services:
  • Order Fulfillment: To process transactions, manage payments, and physically pack and ship your orders (including custom designs).
  • Customer Support: To answer your questions, resolve technical difficulties, process refunds, and address your grievances.
  • Personalization: To remember your design choices, save your custom shopping cart items, and provide a tailored browsing experience.
  • Communication: To send you transaction updates, tracking codes, invoice confirmations, and—with your explicit consent—promotional newsletters and offers.
  • Security & Fraud Prevention: To verify accounts, monitor for malicious activity, and protect the safety and integrity of our storefront.
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to optimize your experience on our Site.
  • Essential Cookies: Required for basic site operations, such as keeping you logged into your account or saving customized configurations in your shopping cart.
  • Performance & Analytics Cookies: Help us understand how visitors interact with the storefront, enabling us to spot technical bugs and improve page performance.
  • Functional Cookies: Used to remember your choices (like preferred language or regional settings).
  • Managing Cookies: You can instruct your web browser to refuse all cookies or to notify you when a cookie is being sent. However, if you disable cookies, some portions of our Site—particularly account features and customization tools—may not function properly.
4. Third-Party Services
We do not sell, rent, or trade your personal data to outside parties. We share your data only with verified third-party service providers who assist us in operating our business under strict contractual data protection agreements:
  • Payment Gateways: To process secure transactions online (e.g., Razorpay, Cashfree, UPI handlers).
  • Logistics & Courier Partners: To deliver your orders to your doorstep (e.g., Blue Dart, Delhivery, India Post).
  • Hosting & Tech Infrastructure: Cloud providers and e-commerce platforms that host our secure website database.
  • Analytics Providers: Services like Google Analytics that help us monitor aggregate web traffic data.
  • Legal Compliance: We may disclose your information if required to do so by applicable Indian law, government regulatory bodies, or a valid court order.
5. Data Security
We implement robust technical and organizational security controls to prevent unauthorized access, accidental loss, alteration, or disclosure of your digital personal data:
  • Our website uses Transport Layer Security (TLS/HTTPS) encryption for all data transmitted between your browser and our servers.
  • We use industry-standard encryption protocols (AES-256) to secure data at rest on our databases.
  • Access to your data is strictly limited via role-based access controls to employees and partners who require it strictly to fulfill their professional duties.
  • In the unlikely event of a personal data breach, we maintain a clear response protocol and will promptly notify the Data Protection Board of India (DPBI) and affected individuals as mandated by law.
6. Data Retention and Erasure
We store your personal data only for as long as necessary to fulfill the purposes for which it was originally collected, including the satisfaction of legal, accounting, tax, or regulatory reporting requirements. When your data is no longer needed, or if you request its deletion, we will permanently erase or anonymize it from our active databases, unless retention is legally mandated.

7. Your Legal Rights (Data Principal Rights)
Under Indian data protection regulations, you hold explicit rights regarding the personal data we store about you:
  • Right to Summary & Access: You can request a summary of the personal data we hold about you and the processing activities carried out.
  • Right to Correction & Updating: You can request that we correct inaccurate, incomplete, or outdated personal data.
  • Right to Erasure: You can request that we delete your personal data once the purpose of collection is fulfilled or if you choose to withdraw your consent.
  • Right to Withdraw Consent: You can easily withdraw your consent to data processing (e.g., unsubscribing from marketing) at any time.
  • Right to Nominate: You have the right to nominate another individual to exercise your rights on your behalf in the event of death or physical incapacity.

 

7. Your Legal Rights (Data Principal Rights)
Under Indian data protection regulations, you hold explicit rights regarding the personal data we store about you:
  • Right to Summary & Access: You can request a summary of the personal data we hold about you and the processing activities carried out.
  • Right to Correction & Updating: You can request that we correct inaccurate, incomplete, or outdated personal data.
  • Right to Erasure: You can request that we delete your personal data once the purpose of collection is fulfilled or if you choose to withdraw your consent.
  • Right to Withdraw Consent: You can easily withdraw your consent to data processing (e.g., unsubscribing from marketing) at any time.
  • Right to Nominate: You have the right to nominate another individual to exercise your rights on your behalf in the event of death or physical incapacity.
8. Contact Information & Grievance Redressal
In compliance with the DPDP Act, 2023, we have established a dedicated grievance redressal mechanism to handle any queries, concerns, or complaints regarding your privacy:
  • Name of the Store: Munna Watches
  • Designated Grievance/Data Protection Officer: Ashraf Husain
  • Email Address: support@munnawatches.com
  • Postal Address: Okhla head, Jamia Nagar, New Delhi-110025
  • Phone Number: 9911343278

We aim to acknowledge and address all valid privacy grievances or data requests within 30 days of receipt.